Terms & Conditions
We are Crystal One Jewelry (collectively “we”, the “Company” or “Crystal One”) and we own and operate the site. Our site facilitates a convenient way to shop online, including by using our applications or software (“services”).
The meaning of some words used in these terms and conditions:
“we”, “us” or “our” is a reference to (name of person or company providing the services).
“you” or “your” is a reference to the person to whom we are providing the services or delivering merchandise and who is required to pay for the merchandise we delivered.
“Content” means all text, graphics, logos, icons, photographs, images, moving visual representational images or a combination of sounds and such images, audio, computer programs, and other material featured, displayed or used in or in relation to our site.
“merchandise” means the goods or services you ordered through our site, which you will pay for.
“intellectual property rights” means any and all patents, trademarks, rights in domain names, rights in designs, copyright and database rights (whether registered or not and any applications to register or rights to apply for registration of any of the foregoing), rights in confidential information and all other intellectual property rights of a similar or corresponding character which may subsist now or in the future in any part of the world.
“supplier” means the seller and supplier of the merchandise you ordered through our site.
“site” means our Crystal One Jewelry website located at www.crystalonejewelry.com.hk, and any associated sites linked to it.
You are required to register with us when you use the services or place an order. By registering you are making a statement, upon which we are entitled to rely, that you are aged 18 years or above and capable of forming a legally binding contract.
You represent to us through our site that all purchases made by you through our site will be within the scope of your authority to conclude contracts.
You warrant that the personal information which you provide when you register as a member or user of the Website is true, accurate, complete and not misleading in any respect.
You must never use the membership or user account of another registered member or user. You will be liable for our losses and/or the losses of other persons resulting from your unauthorised use of others’ membership or user accounts.
You are responsible for keeping the details of your membership or user account maintained with us secure and confidential. In no event shall we be responsible or liable for any unauthorised use of your membership or user account by any other person.
If we have reasonable grounds to suspect that any information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your registration.
When you place an order you are making an offer to buy the merchandise you have specified at the price stated for those merchandise. You cannot cancel an order once it has been submitted, even if our acceptance or rejection of your order is still pending.
We will acknowledge your order to confirm that we have received your order by email. The confirmation will provide details of what you have ordered, details of the price charged and information about the progress of your order. This communication will be our acceptance of your order. You may track your order status online.
Our acceptance of your order will only cover the merchandise mentioned in it and may not cover all the merchandise you ordered. If this is the case, then the order you made for the remaining merchandise will only be accepted when we send a further acceptance of that part of your order.
The merchandise is shown online. They should not be relied on as definite statements as to whether the merchandise you wish to purchase are actually in stock.
We reserve our right not to accept or cancel an order for any reasons at our sole discretion, including without limitation no sufficient stock to deliver the merchandise you have ordered or no delivery can be arranged for your area or one or more of the merchandise you ordered was listed at an incorrect price due to a human or computer error.
If we cancel your order we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within thirty (30) days of your order. You accept that we will not be obliged to offer any compensation for disappointment suffered.
Price and Payment
We will use all reasonable commercial endeavors to display accurate and up to date prices on our site. However, if the price of the merchandise is higher at the time we are ready to send our acceptance of your order to what it was at the time you placed your order then we will either cancel your order, or contact you to ask you whether you wish to pay the higher price or cancel your order.
If the order is cancelled by us, if you have already made any payment, we will make a refund. You agree and accept that we will not be obliged to offer any compensation for disappointment suffered.
We use third party payment service to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by us and a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transaction, and in no event shall any such losses in whole or in part be borne by us.
We recommend delivery services for shipping of the products you ordered. Your rights regarding the delivery of the products shall be governed by the terms and conditions of such a forwarder. By choosing the forwarder we recommend, you agree that we will appoint such a forwarder to handle all the aspects of the delivery on your behalf. We will not be responsible for any act or failure to act on the part of such a forwarder. We disclaim any liability whatsoever and you assume all risks and liabilities associated with its use. However, you are free to choose other delivery services or use whichever forwarder for the delivery. In case you wish to use a forwarder which is different from our own suggestion, please contact our Customer Service Representative. The delivery time may take longer if you choose your own forwarder.
We will deliver the merchandise ordered by you to the address you give us for delivery at the time you make your order through our staff or a third party provider. You agree to present your photo identification upon request when you acknowledge receipt of the merchandise. The merchandise shall be, and shall be deemed to be, delivered and accepted by you when the merchandise are delivered to the address you give us for delivery. You agree and accept that we are entitled, at our option, to charge you additional costs 100% of the total product purchase price and cancel your order in the event of your failure to accept delivery for whatever reasons.
We may deliver the merchandise in one or more instalments. Any times and dates given for dispatch of merchandise, or the length of time that merchandise will take to be delivered, are only estimates. If we are unable to meet any stated dispatch, please feel free to enquire for the delivery status of your order. You agree and accept that under no circumstances will we accept cancellation of order or refund.
In case you choose to use the forwarder that we recommended and your order reaches a particular Net Order Amount as specified in our website or promotion events, we will pay the shipping fee to the forwarder on your behalf. Your order will be shipped by the shipping method specified for free. We reserve the right to cancel the free delivery service. In such situation, you agree and accept that we are entitled, at our option, to cancel your order or to enquire you for your acceptance of the delivery charge.
Returns or Exchanges
Unless upon our acceptance or otherwise specified, no return or exchange of merchandise will be accepted.
Upon our acceptance or otherwise specified, merchandise may be returned or exchanged within seven (7) days of receipt if the merchandise you ordered are faulty, defective or damaged (with no fault on your part), or the merchandise are not what you ordered, or the delivery is of an incorrect quantity, provided that the merchandise are unused and in the condition originally sold together with all parts and accessories which are provided with the merchandise including manuals, certificates, labels, tags, consumables, bags, and boxes and the packaging of the merchandise must be in the condition in which it was delivered to you. The return or exchange of goods must be delivery to us within a limited period specified by us. You agree and accepted that merchandise accepted for returns are only eligible for refund of the paid amount or Bonus Dollar (Rewards). Merchandise acceptable for exchange is subject to stocks availability.
Use of Site
This site may currently only be used as a shopping resource or to conduct on-line communications. You may not distribute or commercially exploit the site or any part of its content (whether by reproduction, retransmission, dissemination, sale, broadcast, circulation, republication, amendment, re-delivery using “framing” or similar technology or otherwise). Any use of the on-line communication features of this site may only be used for lawful purposes and you may not post or transmit any material which is objectionable (whether harmful, threatening or otherwise). We reserves the right (but without the obligation or liability) to prohibit or remove any such material.
Resale Purpose is Not Permitted
All products sold are for customers’ use only and shall not be commercially resold. We may refuse any purchasing order which it suspects is for commercial resale.
Title of Products, Documents and Fees to Import
All title and risk of loss and damage of products will be passed to customer when order is dispatched by Crystal One Jewelry. Crystal One Jewelry will deliver the products according to customer’s instructions. For the delivery to the countries or cities outside Hong Kong, you may be required to pay customs and duties, or to obtain certain license or apply for registration of your purchased products according to the regulations or requirements of the delivery destination or stopover or transfer point. Such fee/charge and the license or registration requirement are determined according to the regulations or requirements of the delivery destination or stopover or transfer point and the same is beyond the control of Crystal One Jewelry and cannot be foreseen by Crystal One Jewelry. As such, Crystal One Jewelry will not pay, nor be held responsible, for any such fee/charge, or the licence or registration. Should the product be seized by the authority of the destination or stopover or transfer point during the delivery, customer should be responsible to any loss incurred. Crystal One Jewelry will not be responsible to the same under any circumstance. By continuing to complete your order, you agree to the terms and conditions herein and agree to be responsible for any customs or duties or any registration or licence requirements. If the product package is under any circumstances be rejected and returned to Crystal One Jewelry, the title of the products will be transferred to Crystal One Jewelry, and you will be responsible for the return shipping charges and a re-stocking fee of 100% of the total product purchase price.
Disclaim of Warranties and Limitation of Liability
We do not represent or warrant that access to our site (including using our applications or software), or any part of it, will be uninterrupted, reliable or fault-free.
We do not represent or warrant to you that our site or any of its contents will be accurate, complete or reliable.
We do not represent or warrant that any services will be provided with due care and skill, or any merchandise will be fit for any purpose.
Crystal efficacy, Feng Shui, zodiac and constellations correspondence on this website are NOT exact science, all content is for reference only.
You agree that no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Any information which you transmit to us is transmitted at your own risk.
To the extent permitted by law, we exclude all liability (whether arising in contract, tort or otherwise and whether or not due to our negligence) which we may otherwise have to you as a result of:
any technical, factual, textual or typographical inaccuracies, errors or omissions on or relating to our site (including using our applications or software) or any information on our site;
the unavailability of our site (or any part of it), merchandise or services;
any delay in providing, or failure to provide or make available, merchandise or services, or any negligent provision of merchandise or services;
any merchandise not being of merchantable quality or fit for their intended purpose; or
any misrepresentation on or relating to our site, the merchandise or the services.
Save as required by law:
We will not be liable to you for any indirect or consequential loss, damage or expenses, including loss of profits, business or goodwill, arising out of any problem you notify to us, and
We will have no liability to pay any money to you by way of compensation except otherwise specified in these terms and conditions.
The site and its content are provided on an “as is” basis without warranties of any kind, whether express or implied (except only as may be implied by applicable law). To the fullest extent permitted by applicable laws, Crystal One Jewelry expressly disclaims all warranties of any kind, whether express or implied (except only as may be implied by applicable law), including but not limited to, warranties of title, implied warranties of merchantability, satisfactory quality, fitness for a particular purpose and non-infringement of any intellectual property rights of third party. Crystal One Jewelry is not be liable for any direct, indirect, incidental, special, consequential or exemplary damages (including damages for loss of profit or intangible loss) related to your use of the site, or the content, materials, goods and/or service contained or provided under the site, or use of any of the products purchased at its site. Please read all information, warranties or warnings provided by the manufacturer owner or in the product packaging and labels before using any product purchased through Crystal One Jewelry. Crystal One Jewelry shall not be liable for the accuracy, completeness, reliability, fitness for a particular purpose or quality of such products or reliability of any information provided by any manufacturer owner or seller of such products and it is your responsibility to evaluate such information. We do not warrant that the colors of the merchandizes are accurately displayed on the site.
You represent, warrant and covenant that you will not:
use our site for any fraudulent or unlawful purpose;
use our site to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others’ privacy rights or rights of publicity;
interfere with or disrupt the operation of our site or the servers or networks used to make our site available; or violate any requirements, procedures, policies or regulations of such networks;
transmit or otherwise make available in connection with our site any virus, worm, Trojan horse or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software, or equipment;
reproduce, duplicate, copy, sell, resell, or otherwise exploit for any commercial purposes, any portion of, use of, or access to our site (including our applications or software);
modify, adapt, translate, reverse engineer, decompile or disassemble any portion of our site (including our applications or software);
frame or mirror any part of the site without our express prior written consent;
create a database by systematically downloading and storing the Content, User Content or any site content; and
infringe any copyright, design right and intellectual property right in the merchandise.
The intellectual property rights in all Content are owned, controlled or licensed by or to us. We shall use all reasonable commercial endeavors to ensure the accuracy of the Content but gives no warranties and makes no representations, express or implied, statutory or otherwise regarding the accuracy, quality or completeness of the Content or its fitness for any purpose and we exclude any liability relating to it. You also agree that responsibility for the content of advertisements appearing on our site rests solely with the advertisers. The placement of such advertisements does not constitute a recommendation or endorsement by us of the advertisers’ products and each advertiser is solely responsible for any representations made in connection with its advertisement. We do not accept responsibility for loss suffered as a result of reliance by you upon the accuracy of information contained on our site.
You agree to indemnify us and all of employees and contractors, and hold us all harmless from any claim, loss, damage, cost, expense (including legal expenses) or other liability which may be incurred by us arising out of any breach of the covenants, warranties, representations and agreements herein.
Certain links, including hypertext links, in our site will take you outside our site. Links are provided for your convenience and inclusion of any link does not imply endorsement or approval by us of the linked site, its operator or its content. We are not responsible for the content of any website outside our site.
We may terminate your access to our site or registration immediately if you are in breach of any of these terms and conditions.
Any rights that have accrued to either party at the date of termination will remain enforceable after termination.
The provisions contained in each clause of these Terms shall be enforceable independently of each of the others and its validity shall not be affected if any of the others is invalid. In the event any provision of these Terms is determined to be illegal, invalid or unenforceable, the validity and enforceability of the remaining provisions of these Terms shall not be affected and, in lieu of such illegal, invalid, or unenforceable provision, there will be added as part of these Terms one or more provisions as similar in terms as may be legal, valid and enforceable under the applicable law.
We reserve the right at any time without notice to revise the content of our site (including the services offered by us) and these terms and conditions. Any changes to these terms and conditions will be posted on our site and by continuing to use our site following any such change you will signify that you agree to be bound by the revised terms and conditions of use. This right includes the right to change any of the documentation which forms part of these terms and conditions.
We have made every effort to make clear whether the quoted prices for merchandise available through our site include any relevant tax or duty. Where in any case it is not clear please note before you make an order that you might be required to bear a liability to tax or duty (for example value added tax) imposed by the supplier or by operation of law that is in addition to the price.
We shall not be liable to you for any breach of these terms and conditions of use or any failure to provide or delay in providing our services through our site resulting from any event or circumstance beyond our reasonable control.
If any clause hereof is held invalid or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity or operation of any other clause and such invalid clause shall be deemed to be severed from these terms and conditions.
We may assign these terms and conditions or appoint any third party, including our group companies, to provide the services to you on our behalf or to perform any of our obligations under these terms and conditions.
You shall not assign or otherwise deal with its rights and obligations under these terms and conditions, whether in whole or in part without our written consent.
These terms and conditions are governed by the laws in force in Hong Kong. You agree to submit to the exclusive jurisdiction of Hong Kong courts.
Terms and Conditions for Promotion Code
Promotion code or coupon offered by us shall only be applicable for one-off purchase at our site subject to special terms and conditions. Promotion code or coupon is neither refundable nor redeemable for cash. Any unused amount will be forfeited. We reserve the right to terminate or vary the above offers. In the event of any dispute, our decision shall be final and conclusive.
In case of discrepancies between the English and Chinese versions, the Chinese version shall apply and prevail.
The Terms & Conditions was updated on October 19, 2020.
Crystal One Jewelry